Privacy Secured
Privacy policy
We are committed to respecting and protecting your privacy and complying with any applicable law and regulation regarding your personal information. This Privacy Policy describes how we collect, use, disclose, and protect your personal information, including across our website https://www.neightopia.xyz/ (the “Website”), the Neightopia game (the “Game”), and all content and functionalities accessible via our Website and the Game (the “Services”), in each case operated by or on behalf of DSG (“Company,” “we,” or “us”). Please read this Privacy Policy carefully. If you do not agree with this Privacy Policy in general or any part of it, you should not access the Website, use our Services, or otherwise provide your information to us
Information We Collect
Information we collect falls into one of two categories: “automatically collected” information and “voluntarily provided” information.
“Automatically collected” information refers to any information automatically sent by your devices in the course of accessing our Services.
“Voluntarily provided” information refers to any information you knowingly and actively provide us when using or participating in any of our Services.
Automatically Collected Information
Log Data
When you visit our Services, our servers may automatically log the standard data provided by your web browser. It may include your device’s Internet Protocol (IP) address, geolocation data, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, the referring site, website elements clicked, and other details about your visit. Additionally, if you encounter certain errors while using the site, we may automatically collect data about the error and the circumstances surrounding its occurrence. This data may include technical details about your device, what you were trying to do when the error happened, and other technical information relating to the problem. You may or may not receive notice of such errors, even in the moment they occur, that they have occurred, or what the nature of the error is. Please be aware that while this information may not be personally identifying by itself, it may be possible to combine it with other data to personally identify individual persons.
Device Data
When you visit our website or interact with our Services, we may automatically collect data about your device, such as:
Device Type
Operating System
Voluntarily Provided Information
Personal Information
We may ask for personal information — for example, when you register an account, make a purchase, request support for our Services, or when you otherwise contact us, including on Discord — which may include one or more of the following:
Email address
Discord username, if you interact with us there
Digital Asset Wallet Address
Other information necessary for Anti-Money Laundering (“AML”), Counter Financing of Terrorism (“CFT”), and Know Your Customer (“KYC”) compliance purposes
Any other information you choose to provide, such as when you fill in a form, file a support ticket, provide screenshots, conduct a search, update or add information to your account, respond to surveys, participate in promotions, correspond with us, or use other features of our Services.
Third-Party Information
We may combine voluntarily provided and automatically collected personal information with information that is publicly available (such as on social media) or that you provide to third parties that they share with us.
Collection and Use of Information
We may collect personal information from you when you do any of the following on our Services:
Register for an account
Use a mobile device, personal computer, or web browser to access our Services
Contact us via email, social media, chat programs, or on any similar technologies
When you mention us on social media
We may use information for the following purposes, and personal information will not be further processed in a manner that is incompatible with these purposes:
to provide you with our Services
to enable you to customize or personalize your experience of our Services
to operate, improve, and develop our Services
to contact and communicate with you
to enable you to access and use our Services, associated interactive features, associated applications, and associated social media or chat platforms
to comply with our legal obligations and resolve any disputes that we may have
for security and fraud prevention, and to ensure that our sites and apps are safe, secure, and used in line with our Terms of Use
Security of Your Personal Information
When we collect and process personal information, and while we retain this information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use, or modification. Although we will implement and maintain practices to protect the personal information you provide to us, we advise that no method of electronic transmission or storage is 100% secure, and no one can guarantee absolute data security. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us. Any information you transmit to us you do at your own risk. You are responsible for selecting any password, to the extent one is required, and its overall security strength, ensuring the security of your own information within the bounds of our services. For example, you are responsible for ensuring any passwords associated with accessing your personal information and accounts are secure and confidential.
How Long We Keep Your Personal Information
We keep your personal information only for as long as we need to. This time period may depend on what we are using your information for, in accordance with this Privacy Policy. For example, if you have provided us with personal information as part of creating an account with us, we may retain this information for the duration your account exists on our system. If your personal information is no longer required for this purpose, we will delete it or make it anonymous by removing all details that identify you.
Children’s Privacy
We do not aim any of our Services directly at children under the age of 14, and we do not knowingly collect personal information about children under 14. If we become aware that we have unknowingly collected information about a child under 14 years of age, we will make commercially reasonable efforts to delete such information from our database. If you are the parent or guardian of a child under 14 years of age who has provided us with their personal information, you may contact us using the below information to request that it be deleted.
Disclosure of Personal Information to Third Parties
We may disclose personal information to third parties in the following circumstances:
with our parent, subsidiary, and/or affiliated entities;
with service providers for the purpose of enabling them to provide our Services, including IT service providers, data storage, hosting and server providers, analytics, error loggers, debt collectors, maintenance or problem-solving providers, professional advisors, and payment systems operators; advertising partners;
our employees, contractors, and/or related entities;
credit reporting agencies, courts, tribunals, and regulatory authorities, in the event you fail to pay for goods or services we have provided to you;
courts, tribunals, regulatory authorities, and law enforcement officers, as required by law, or any obligations arising thereunder, or in connection with any actual or prospective legal proceedings, or in order to establish, exercise, or defend our legal rights or those of a third party; to prevent physical harm, financial loss, or fraud on our Services; and an entity that buys, or to which we transfer, all or substantially all of our assets and business.
Your Rights and Controlling Your Personal Information
Marketing permission: If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below.
Neightopia Support
Email: contact@neightopia.xyz
Complaints: If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You may also have the right to contact a regulatory body or data protection authority in relation to your complaint.
Where We Store Your Data
The personal information that we collect from you will be transferred to and stored at/processed in countries inside the European Economic Area (“EEA”) and the United Kingdom (“UK”). Your personal information is also processed by staff operating outside the EEA and the UK who work for us or one of our third party service providers or partners. We will take all steps reasonably necessary to ensure that your personal information is treated securely and in accordance with this Privacy Policy. For any transfers of data outside the EEA or the UK, the data transfer will be under the European Commission’s model contracts for the transfer of personal information to third countries (i.e., the standard contractual clauses) (the “Model Clauses”), or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined by the European Commission or the relevant UK authorities, as applicable, to provide an adequate level of protection for individuals’ rights and freedoms for their personal information.
Changes to This Policy
At our discretion, we may change our Privacy Policy to reflect updates to our business processes, current acceptable practices, or legislative or regulatory changes. If we decide to change this Privacy Policy, we will post the changes here at the same link by which you are accessing this Privacy Policy with the last revised date. Updates to our Privacy Policy will apply only to information collected after the date of the change. Please check the website regularly for notices of changes to our Privacy Policy. If the changes are significant, or if required by applicable law, we will contact you (based on your selected preferences for communications from us) and all our registered users with the new details and links to the updated or changed policy. If required by law, we will get your permission or give you the opportunity to opt in to or opt out of, as applicable, any new uses of your personal information.
Contact Us
Should you have any questions about our privacy practices or this Privacy Policy, please email us at contact@neightopia.xyz.